top of page

TERMS & CONDITIONS

  • All sales are FINAL. There are NO refunds or exchanges on any hair after purchase 

  • Processing takes 2-5 business days, after processing the hair will ship within 7-14 business days

  • Due to COVID-19, shipping times can vary to 2-4 weeks (excludes weekends and holidays). PLEASE BE MINDFUL 

  • The hair is not on hand 

  • Once the hair is in the hands of USPS and signed for it is no longer ShaLuxe’s responsibility 

  • Packages will be required to have a signature for delivery

  • If a dispute is filed with ShaLuxe Hair Company, you will never be able to shop with us again 

  • Once hair is tampered with in any way, I will not be able to assist you 

  • *I have read all of the Terms and Conditions 

  • *I will not file any disputes against ShaLuxe

  • *I agree to the Terms and Conditions above 

FREQUENTLY ASKED QUESTIONS (FAQS)

 Are there any refunds? 

 

There are NO refunds or exchanges unless an error was made on our part, we will fix it accordingly. All sales are FINAL. 

 

How long would my Ready-to-Wear Unit take to ship ?

 

The unit can take up to 21 business days or less before it ships to you. Once shipped, you will receive the unit within 3-5 business days.

 

How long would my hair take to ship?

 

Processing takes 2-5 business days. Once processing is done, your hair will ship within 7-14 business days. 

​

Should I wash my hair before installing?

 

When receiving your hair gently wash the hair using a sulfate-free shampoo and conditioner. Then, detangle using a wide-tooth comb.

 

My package was marked delivered by USPS, but is lost. What should I do? 

 

Please get in contact with USPS immediately if your package was lost/ stolen for possible solutions and to file a case.

bottom of page